Visitor Services

Visiting Hours

Hospital visiting hours are not specifically designated in most areas. Due to patient care needs and physician rounds, it is often better to visit between 11:00 a.m. and 8:00 p.m. Children may visit when accompanied by an adult and are not disruptive to other patients. After 9 p.m., visitors may enter through the ED. Doors are locked in other locations until 6 a.m.

The Intensive Care Unit is open 24 hours a day EXCEPT from:

6:30 a.m. to 8:00 a.m.

6:30 p.m. to 8:00 p.m.

Quiet time is observed from 10 p.m. to 6:30 a.m. every day. Families can still visit during quiet time, but we encourage families to go home and get rest during these hours.

Waiting Areas

As a comfort to your family and friends, waiting areas are available on each nursing floor. These areas are open 24 hours a day. We ask that you do not lay sleeping or bring food into these areas.

Gift Shop

Gift Shop Hours
8:30 a.m. – 5:30 p.m. Monday, Tuesday, Wednesday & Friday
7:00 a.m. – 7:00 p.m. Thursday
10:00 a.m. – 2:00 p.m. Saturday

Our gift shop is located in the main lobby of the hospital. We offer beautifully decorated green plants, balloons, baby door wreaths, stuffed animals, cards, candy, jewelry, rosaries, seasonal items, home decor, candles and lovely gift items for patients and new babies. We accept VISA, MasterCard, Discover and will be happy to deliver selections within the hospital. You can reach us at 254-751-4101.

For after-hour needs, a 24-hour flower vending center is located in the main lobby near Admitting. The flower vending center accepts cash or VISA, MasterCard and/or Discover cards.


InProv Café

The InProv Café/Dining Room is located on the first floor of the Health Center near the main entrance and offers a wide variety of entrees, sandwiches, desserts and beverages for your dining pleasure, including a fresh salad bar and grill.


ToGo’s, located just off the main lobby, is the perfect place to find a variety of sandwiches, salads, specialty coffees and desserts all available to go. Hot meals also available 7 days a week on our Midnight Meal menu. ToGo’s is open 24 hours a day, 7 days a week except for 30 minutes every day between 7:00 and 7:30 p.m.


Ascension Providence provides free public WiFi in all areas of the hospital. To connect, the user should access the “Prov_Guest_Wireless” network and launch their web browser. If the wireless device is configured correctly, the browser will be redirected to the Ascension Providence Guest Wireless login screen. At this point, the user must accept the details of the Ascension Providence Guest Wireless Agreement by clicking “I understand and agree.” Once they have accepted the agreement, the browser will redirect to the browser’s launch page for internet access.


An ATM machine is located in the Ascension Providence Health Center on the first floor across from the InProv Café entrance.

Newspaper Stands

Waco Tribune-Herald and Dallas Morning News newspaper stands are located in front of the Medical Plaza entrance. An additional Waco Tribune-Herald stand is located within the InProv Café near the grill pick-up window.