We’re Listening

Rooted in our mission since 1905, providing excellent experiences for every patient, family and visitor is the goal our teams strive for in the care and service provided. The roots of our mission remain and the goal of the Providence Experience is to provide excellent care and service to all who come to our ministry for their healthcare needs.

To continue the mission of compassion and vision of excellence for life, our teams at Providence understand the importance of understanding what our patients desire from their healthcare provider. Providing the care and service our patients desire is guided by the voices of our patients and families.

Professional Research Consultants & Satisfaction Loyalty Surveys

Providence has partnered with Professional Research Consultants (PRC), a research firm that specializes in conducting patient satisfaction surveys. PRC is conducting phone satisfaction surveys on recent Providence patients who have stayed in an inpatient area or visited the Emergency Department, Minor Care, Outpatient Services or have had outpatient surgery.

Will Professional Research Consultants (PRC) Be Calling Me?

PRC randomly selects patients to conduct phone interviews on shortly after a patient has been discharged. These surveys are conducted to gain further insight on the experience the patient had at Providence. It is highly encouraged that patients participate in the phone surveys as any feedback on what we do well or where we have an opportunity to improve is essential in our ongoing efforts to provide the highest level of healthcare excellence.

All information obtained from PRC is managed in a confidential and professional manner.

Dedicated to assuring the highest possible level of quality and safety in our facility, this program is simply another way Providence is taking proactive measures to raise the standards in our care as well as provide a means to obtain valuable feedback from our patients, families and visitors.