Faces of Excellence
Providence Experience: Creating Excellent Experiences
Providing excellent care and service is not an easy accomplishment; however, when you have teams with strong leadership, teamwork, and a high level of engaged associates, achieving healthcare excellence is a matter of how we do things at Providence. The following departments are being recognized for going above and beyond in delivering healthcare excellence that not only gives patients the care and service they need, but the care and service they desire.
3 East - Faces of Excellence (Environmental Services)
3 East was awarded the Faces of Excellence trophy, which is awarded to the highest performing area regarding patient satisfaction results. Many patients and families provide positive feedback on their Providence experience and one stated, “The nurses and all staff listened and did everything they could. They were there when I needed them.”
“I feel we have a great team on 3 East and I am proud to be a part of it! It definitely takes a team effort from our Nurses, PCT’s, Unit Clerks, Case Management and Environmental Services staff to provide Excellent Care. I fell that we continuously strive to look for new ways to improve our patients experience not only during their stay, but after discharge as well. Congratulations on a job well done.” - Jeannine Jennings, Nurse Manager, 3 East
3 East would like to recognize Environmental Services as being a key player in providing care and service to 3 East patients and families. This department was given the Teamwork of Excellence award for their excellent teamwork.
4 North - Drivers of Excellence (Transporters)
4 North was awarded the Drivers of Excellence trophy for their commitment to providing compassionate care and excellent service. This unit is home to medical and surgical patients. The excellent care they provide shows through the voices of their patients. “The nurses on 4 North are wonderful and so compassionate. They always kept me and my family informed.” Another stated, “The nurses are very caring. If I needed anything they came right away.”
“4 North continues to work hard to achieve excellent patient satisfaction. Our continuous improvement is attributed to the team work, determination, and hard work by all staff on the unit.” - Mychal Masters, Nurse Manager, 4 North
4 North recognized the Providence transporters as playing a vital role in making the Providence Experience successful. “Our transporters assist us with our discharges so our patients aren’t kept waiting.” This department was given the Teamwork of Excellence award for their excellent teamwork and support to 4 North and all Providence patients.
Transporters - Pictured: Victoria Croom and Leticia Aldava. Not Pictured: Jennifer Wallace, Erin Hamilton and Felicia Kent.