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Faces of Excellence

Providence Experience: Creating Excellent Experiences

Providing excellent care and service is not an easy accomplishment; however, when you have teams with strong leadership, teamwork, and a high level of engaged associates, achieving healthcare excellence is a matter of how we do things at Providence.  The following departments are being recognized for going above and beyond in delivering healthcare excellence that not only gives patients the care and service they need, but the care and service they desire.

Announcing Providence Health Center’s High Performers in Patient Satisfaction

4North is being recognized as the Faces of Excellence!!  This trophy is awarded to the area with the highest overall rating results in patient satisfaction. 4North has increased their overall score from last quarter to this current quarter by 13.54%. 

In achieving this goal 4North would like to recognize Environmental Services with the Teamwork of Excellence award for being key players in making the Providence Experience successful.

 4NFacesOctober15                  

Faces of Excellence                                          

4 North recognized Environmental Services with the Teamwork of Excellence award for being key players in making the Providence Experience successful.

Quotes from patients on 4North:

  •  “The doctors care so much, they are extremely excellent. They were caring and care about the patient. They made you feel like you were part of a family.”
  •  “The overall care from the nurses and staff was excellent. The one on one attention nurses and staff gave was great. Everyone was excellent.” 
  • “The whole staff was outstanding and the food was outstanding for a hospital. All very good.”   

4South was awarded the Drivers of Excellence trophy for their commitment to providing compassionate care and excellent service. 4South has increased their overall rating score from last quarter to this current quarter by 9.96%.

In achieving this goal 4South would like to recognize Environmental Services with the Teamwork of Excellence award for being key players in making the Providence Experience successful.

4SDriversOctober15       

Drivers of Excellence 

Quotes from patients on 4South:

  • “I thought all of it was outstanding. Everyone was attentive and looking out for me, not just the nurses, but everyone, including the cleaning personnel.”

  • "The swiftness of the staff when pushing the call button. There were a couple times I accidently pushed the call button and they knew this and were very considerate while in my room.”

  • “The care and service was great. They attended well to me and always there when I needed them. Everyone was on top of everything I needed.”