Faces of Excellence
Providence Experience: Creating Excellent Experiences
Providing excellent care and service is not an easy accomplishment; however, when you have teams with strong leadership, teamwork, and a high level of engaged associates, achieving healthcare excellence is a matter of how we do things at Providence. The following departments are being recognized for going above and beyond in delivering healthcare excellence that not only gives patients the care and service they need, but the care and service they desire.
Providence ICU was awarded the Faces of Excellence trophy, which is awarded to the area with the highest patient satisfaction results. They recognized The Intensivist Group with the Teamwork of Excellence award for being key players in making the Providence Experience successful. The excellent care these teams provide is evidenced by the voices of our patients:
"When I needed them they were there within seconds."
" The people in ICU and their attitude toward the patients were great. They answered all my questions and explained everything to the me and my children."
Faces of Excellence-ICU
Teamwork of Excellence- Intensivist Group
3 South was awarded the Drivers of Excellence trophy for their commitment to providing compassionate care and excellent service. They recognized th Case Management with the Teamwork of Excellence award for playing a vital role in providing excellent care to 3 North patients and families. The excellent care these teams provide is evidenced by the voices of our patients:
" All of my nurses, respiratory nurses and regular nurses were sweethearts. They took very good care of me. They were always there when I called."
" The nurses were very outstanding. They did everything they could to try and help me and provide me with what I needed and wanted."
Drivers of Excellence- 3 South