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Faces of Excellence

Providence Experience: Creating Excellent Experiences

Providing excellent care and service is not an easy accomplishment; however, when you have teams with strong leadership, teamwork, and a high level of engaged associates, achieving healthcare excellence is a matter of how we do things at Providence.  The following departments are being recognized for going above and beyond in delivering healthcare excellence that not only gives patients the care and service they need, but the care and service they desire.

Providence Women & Newborns Center was awarded the Faces of Excellence trophy, which is awarded to the area with the highest patient satisfaction results. They recognized Environmental Services with the Teamwork of Excellence award for being key players in making the Providence Experience successful. The excellent care these teams provide is evidenced by the voices of our patients:

“My nurses were always there for me. Any questions I had, they answered. They were great.”

“The nursing staff was amazing. My baby was early and they did everything they could for me when I needed them.”

Faces WNC 1faces WNC 2

Faces of Excellence- Providence Women & Newborn Center

TeamWork EVS

Teamwork of Excellence- Environmental Services

Providence ICU was awarded the Drivers of Excellence trophy for their commitment to providing compassionate care and excellent service. They recognized our intensivist team, Dr. Mark Klepper, Dr. Boris Murillo, Dr. Rodney Richie, Dr. Maydee Rosario and Julie Loudamy, NP with the Teamwork of Excellence award for playing a vital role in providing excellent care to ICU patients and families. The excellent care these teams provide is evidenced by the voices of our patients:

“I always had a nurse quickly and felt like a king.”

“The attention from nurses was outstanding. The nurse was always there anytime I needed her and she checked on me constantly.”

Drivers of Excellence ICU

Drivers of Excellence- ICU