Faces of Excellence

Providence Experience: Creating Excellent Experiences

It takes all units, departments and areas to ensure that the mission of compassion and vision of excellence is provided to our patients, families and visitors each and every day at Providence Healthcare Network.  We are dedicated to providing excellent care and service to all and would like to highlight four high performing areas for their commitment to creating excellent experiences through the care and service provided. 

3 East was awarded the Faces of Excellence trophy, which is awarded to the highest performing area regarding patient satisfaction results.  Many patients and families provided positive feedback on their Providence experience and one stated, “I appreciate all the nurses and doctors that took care of me.  They did a great job.”  Another patient stated, “It was a nice experience.  The unit had a very caring staff that attended to all your needs.” 

Getting feedback from patients on how we do things well or how we can improve is always beneficial as we strive for excellence with each patient and family interaction.   Assistant Director of 3East said, “Becoming the assistant director of 3 East in January, I was amazed at how hard working and dedicated our staff is.  Providing excellent patient care is our number one goal and I feel we do a great job at it.  I am so proud of all of them and feel privileged to be a part of this team.” 

The Lab Department was awarded the Excellence Support award by 3 East to for being a big partner and team player in providing the care and service our patients desire.    

3 South was awarded the Drivers of Excellence trophy for their commitment to providing compassionate care and excellent service.  This is a unique unit which houses our medical and surgical patients as well as our pediatric patients.  All patients compliment this unit for the care and service provided.   “All of it was outstanding including the nursing care and how attentive they were.  They came in and checked on me on a continuous basis,” one patient said. Many other comments echoed the same sentiment including this one:  “The attitude of the nurses was just really outstanding.  They were all just so sweet.” 

The Physical/Occupational Therapy department was awarded the Excellence Support award by 3 South for being a strong team member in providing care for all.   

These teams are a reflection of our associates living out the core values and mission of Providence. We know that anyone with a Providence badge represents what this ministry is all about and can make a difference in creating excellent experiences. Thank you to all of the Providence team members for making Providence an excellent ministry!