Faces of Excellence
Providence Experience: Creating Excellent Experiences
Providing excellent care and service is not an easy accomplishment; however, when you have teams with strong leadership, teamwork, and a high level of engaged associates, achieving healthcare excellence is a matter of how we do things at Providence. The following departments are being recognized for going above and beyond in delivering healthcare excellence that not only gives patients the care and service they need, but the care and service they desire.
3 North was awarded the Faces of Excellence trophy, which is awarded to the area with the highest patient satisfaction results. They recognized Central Supply with the Teamwork of Excellence award for being key players in making the Providence Experience successful. The excellent care these teams provide is evidenced by the voices of our patients:
“I had questions about my medications and my nurse would always answer my questions and explain what my medications were for. She would make me laugh and she was very positive.
“It was the best visit I ever had. Everything was outstanding. They worked with me and I felt so good when I left. Excellent people and they all took really good care of me.
“The nursing care was very outstanding. When they were in the room with me they were careful to explain things to me and spoke kindly to me.”
3 East was awarded the Drivers of Excellence trophy for their commitment to providing compassionate care and excellent service. They recognized the Cath Lab with the Teamwork of Excellence award for playing a vital role in providing excellent care to patients and families. The excellent care these teams provide is evidenced by the voices of our patients:
“The nurses that took care of me kept me informed every time they came into the room. Everything was exceptional.”
“The care, love and attention I got from the nursing staff was excellent.”
“Everyone and everything was above and beyond. I highly recommend them and I don’t trust anyone else.”