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Faces of Excellence

Providence Experience: Creating Excellent Experiences

Providing excellent care and service is not an easy accomplishment; however, when you have teams with strong leadership, teamwork, and a high level of engaged associates, achieving healthcare excellence is a matter of how we do things at Providence.  The following departments are being recognized for going above and beyond in delivering healthcare excellence that not only gives patients the care and service they need, but the care and service they desire.

3 North was awarded the Faces of Excellence trophy, which is awarded to the area with the highest patient satisfaction results. They recognized Environmental Services with the Teamwork of Excellence award for being key players in making the Providence Experience successful.  The excellent care these teams provide is evidenced by the voices of our patients:

 

“I’m always on the kidney floor and the staff recognized me and made me feel like family. It made me feel very good.”

 “My care was outstanding. From the doctors to nurses to the staff who cleaned my room.”

“The nursing staff on 3North were outstanding and worked so well together. The cleaning staff on 3North were both friendly and professional. One of the best stays I’ve had. Everybody cared and listened and at no time did I feel I was a burden.”

 3 North Faces                         

Faces of Excellence-3 North

 

4 East was awarded the Drivers of Excellence trophy for their commitment to providing compassionate care and excellent service. They recognized 4 North and 4 South with the Teamwork of Excellence award for playing a vital role in providing excellent care to patients and families.  The excellent care these teams provide is evidenced by the voices of our patients:

 

“The help was outstanding and excellent. They treated me like family, the nurses and ladies who work on 4East. Dr. Hamilton, I love him, he saved me. Everyone gets an A from me.”

“Pain management was outstanding. They managed it well. The communication and skill of the whole operation was outstanding.”

“The excellent care and friendliness from the nurses, techs, nurse’s aides and house cleaner. They were all nice and I commend all of them for their professionalism.” 

4 East Drivers

Drivers of Excellence- 4 East